Order Cancellations and Refunds

Order Cancellations: You can cancel an order any time so long as it was not placed during our active order processing times. To cancel an order please click HERE. You will need your order #, name, & email.

IMPORTANT!! IF YOU SEND YOUR REQUEST IN DURING THE PROCESSING TIME WINDOWS, YOU CANNOT CANCEL YOUR ORDER BECAUSE IT HAS ALREADY BEEN SENT TO FULFILLMENT.

ACTIVE ORDER PROCESSING TIMES:

Any order placed with 2nd day air shipping between Monday at 12:00am and  Wednesday before 2:00pm PST, cannot be canceled. 

Any order placed with Next day Air shipping between Monday at 12:00am and Thursday before 2:00pm PST, cannot be canceled. 

INACTIVE ORDER PROCESSING TIMES:

All Orders placed between Wednesday after 1:30pm PST and Sunday at 11:59pm PST can be canceled during that same time frame. Please CLICK HERE TO SUBMIT YOUR CANCELLATION REQUEST. 

IMPORTANT!!! If we do not receive your order cancellation request within the inactive order processing times you will not receive a refund. For more information please call us at (408) 691-1343 between 9:00am-3:00pm PST Mon-Fri.